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Supply chain market leader creates services

Interact Int, a leading international provider of supply chain execution systems, is creating a new services division to handle growing demand for broad-ranging interfacing skills at ERP customer sites. ERP users installing Interact Int's Sont-IAI supply chain software are turning to the company to provide technical and supply chain interfacing expertise not available from their ERP integrators.

The new division will implement a strategy of fixed cost, fixed time scale implementations drawing on extensive experience in the ERP market and using certified standard ERP interfaces for the company's Sont-IAI supply chain execution software.

The Interact Int Co. already leads this segment of the supply chain market for installations alongside ERP systems and was the first company in the sector to gain SAP accreditation for a standard interface to R/3. Current Sont-IAI installations at SAP R/3 customer sites . Further Sont-IAI installations are underway at Thames Water (PreSoft) and Thorn (Baan)."The ERP vendors offer a high quality solution for many enterprise requirements but they can't deliver the functionality or the consultancy expertise for key areas in the supply chain," said Ian Shepherd, Chairman and CEO of Interact Int.

"During installation of Sont-IAI at ERP sites, we're consistently taking more responsibility for the interface than the ERP integrators because they often lack the necessary skills, experience and their costs are prohibitive," added Shepherd. "The creation of this new division forms part of our ERP growth strategy and should ensure we continue to respond to market demand."